Purchasing Directly on the website
Direct website purchase is the simplest way for a customer to buy Orchard.
It is intended for customers who want a self serve, automated monthly subscription without needing a purchase order, reseller process, or annual commercial agreement.
How direct purchase works
Customers purchase Orchard directly through the website using a credit card.
The process is:
• Customer signs up through the Orchard website
• Customer adds payment details by credit card
• Billing is handled automatically through Stripe
• The customer moves onto a monthly paid subscription
• The subscription is managed on a self serve basis
Price
Direct website purchase is always:
• £3 per user per month
• Minimum of 25 licences
• Monthly billing
• Paid monthly in advance
There is no tiered pricing on the direct website purchase route.
Customers who require tiered pricing, discounted pricing, annual billing, or purchase order billing need to purchase through a partner or reseller.
Billing model
Direct website purchase is billed monthly in advance.
This means:
• The customer pays for the coming month at the start of the billing period
• Billing is automated
• Stripe handles the payment process
• The customer does not need to speak to Orchard to continue using the service
• The subscription continues unless cancelled
Adding licences
As devices are added Orchard will automatically can add licences for all of the devices enrolled.
The billing implication is:
• Additional licences are automatically added as devices are added
• The additional licence cost is not charged immediately during that month
• The additional licence cost is applied from the beginning of the next monthly billing period
This keeps the direct purchase model simple and predictable.
Removing/reducing licenses
Administrators of the Orchard platform will need to delete the device record from within the orchard platform to stop that device from being billed in the monthly cycle.
To ensure the device doesn’t automatically re-enrol via a pre-configured enrolment script that an MDM admin may have configured, we would advise that you send the
orchard –uninstall
command to the deleted devices to ensure the app and all traces of Orchard have been removed.
Cancelling
Customers can cancel at any stage.
The billing implication is:
• The month is paid in advance
• If the customer cancels during a paid month, they keep access for that paid month
• There is no partial refund for the unused part of that month
• The cancellation prevents future monthly billing
Commercial summary
• Direct through the Orchard website
• Credit card only
• Automated through Stripe
• £3 per user per month
• Minimum 25 licences
• Monthly payment in advance
• Add licences during the month
• Added licence costs apply from the next billing month
• Cancel any time
• No partial refund for unused time in a paid month
No discount tiers or use of Purchase orders are available with this method.